Privacy Policy

This Privacy Policy outlines how RollXO Casino (“we”, “our”, or “us”) collects, uses, stores, discloses, and manages the personal information of users (“you”, “your”) who access our website and services. We are committed to protecting your privacy and complying with all applicable privacy regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information Collection

We collect personal information necessary for the provision of our services and to comply with legal and regulatory requirements. The types of information we may collect include:

• Identification details such as name, date of birth, and government-issued identification numbers
• Contact information including email address, phone number, and residential address
• Account registration and verification information
• Financial details such as payment card data, bank account details, and transaction histories
• Technical and usage data such as IP address, browser type, device information, and access logs
• Correspondence and communications with our customer support
• Information required to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations

2. Methods of Data Collection

Personal information is collected when you register an account, make transactions, communicate with our support team, participate in promotions, or interact with our website. Data may also be collected automatically through cookies, tracking technologies, and analytic tools when you access or use our services.

3. Use of Personal Information

We process your personal information for the following purposes:

• To verify your identity and eligibility to use our services
• To process payments, deposits, and withdrawals
• To provide and administer our gaming and related services
• To comply with legal, regulatory, and licensing obligations
• To detect, prevent, and investigate fraud, unlawful activities, or breaches of our terms
• To communicate with you regarding account matters, promotions, or service updates
• To improve, test, and enhance our products, services, and user experience

4. Disclosure of Personal Information

Your personal information may be disclosed to third parties in the following circumstances:

• To payment processors, financial institutions, and service providers for transaction processing
• To regulatory, law enforcement, or government authorities where required by law
• To third-party vendors and technical service providers who assist in the operation of our website
• To professional advisers including lawyers, auditors, or consultants for compliance purposes
• In connection with business transfers such as mergers, acquisitions, or asset sales, subject to confidentiality

5. International Data Transfers

Your personal information may be transferred and stored outside Australia, including in jurisdictions that may not have the same data protection laws as Australia. In such cases, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure data storage, and regular security reviews. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. Once your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

8. Your Rights

You have certain rights regarding your personal information under Australian law, including the right to:

• Request access to and correction of your personal information
• Request deletion or restriction of your data, subject to legal and regulatory requirements
• Withdraw your consent to processing where applicable
• Object to certain uses of your information

To exercise your rights or to inquire about your personal information, please contact us using the details provided below. We may require you to verify your identity before processing your request and will respond within a reasonable timeframe.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse site usage, and support security. Cookies are small data files stored on your device that help us recognize you and remember your preferences. You may adjust your browser settings to refuse or manage cookies; however, some website features may not function properly without cookies.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any external sites you visit.

11. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. The updated policy will be posted on our website with the effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at [email protected] or by using the contact form available on our website.

13. Complaints

If you believe that we have breached your privacy rights, you may submit a complaint to our Privacy Officer. We will investigate your complaint and respond as soon as reasonably practicable. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Effective Date

This Privacy Policy is effective as of 1 June 2024 and applies to all users accessing RollXO Casino from Australia.